k0999 Privacy Policy

2.1 Account Management and Verification

We use personal information to create, manage, and secure your k0999 account. Age verification is a legal obligation for us — only persons aged 21 or older may use this platform. The identity verification process (KYC) is essential for preventing financial crime and fraud.

2.2 Transaction and Payment Processing

Financial information is used to process your deposit and withdrawal requests quickly and securely. All transactions through bKash, Nagad, Rocket, and Upay are completed over encrypted channels. This information is used to enforce the minimum deposit of ৳500 and minimum withdrawal of ৳800.

2.3 Customer Support

Our 24/7 live chat support team may use information related to your account to resolve your issues quickly. This information is used only with your permission and for the specific purpose of providing the service.

2.4 Responsible Gaming Program

It is our responsibility to monitor patterns in your gaming behavior to identify signs of problem gaming and provide timely support. This information is essential for keeping self-exclusion, limit-setting, and cooling-off measures active. For more details, please visit our Responsible Gaming page.

2.5 Marketing and Communications

With your consent, we may send you new bonus offers, tournament updates, and promotional messages by email. You may opt out of these communications at any time. Your information is never shared with third parties for marketing purposes.

3.1 Data Retention Period

We retain your information for as long as your account is active and for as long as required to meet legal obligations. Even after an account is closed, financial transaction records are kept for a specified period determined by applicable legal requirements. After this period, data is securely deleted or anonymized.

4.1 General Policy

k0999 never sells, rents, or commercially transfers your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: The minimum information necessary to process transactions is shared with payment service providers such as bKash, Nagad, Rocket, and Upay.
• Technology Partners: Technology providers who assist in operating the platform work under strict confidentiality agreements and may use your information only for the specified purpose.
• Legal Authorities: Information may be provided in response to a valid legal order, court directive, or regulatory request.
• Fraud Investigations: Information may be shared with relevant authorities in the course of investigating financial crime or fraudulent activity.

4.2 International Data Transfers

Our servers and technology partners may operate in various countries. Even if your information is processed outside Bangladesh, we ensure that internationally recognized data protection standards are followed in every case and that your information remains under equivalent protection.

5.1 What Cookies Are and Why We Use Them

Cookies are small text files stored on your device. The k0999 platform uses cookies for the following purposes:

• Essential Cookies: Keeping your login session active and ensuring the basic functionality of the platform.
• Functional Cookies: Saving your language preferences, game settings, and personalized experience.
• Analytics Cookies: Understanding platform usage patterns and improving service quality.
• Security Cookies: Detecting unauthorized access and fraudulent activity.

5.2 Cookie Controls

You can control or reject cookies by changing your browser settings. Please note, however, that disabling essential cookies may prevent some important features of the platform from working correctly, including the login and transaction processes.

6.1 How to Exercise Your Rights

To exercise any of the rights above, contact us through our 24/7 live chat support or by emailing [email protected]. We will process your request after verifying your identity. Most requests are resolved within 5-15 business days.

Age Restriction Policy

The k0999 platform strictly operates for persons aged 21 or older only. We do not knowingly collect or process information from any minor. Age verification is mandatory during registration, and additional proof of identity may be requested in suspicious cases.

If we are informed that a minor has fraudulently created an account, that account will be closed immediately and the collected information will be deleted. If a parent or guardian has any concern about a child's account, please contact us without delay.

8.1 Notification of Changes

k0999 reserves the right to update this Privacy Policy from time to time. If any significant changes are made, we will notify you in the following ways:

• A prominent notice will be displayed on the platform.
• A notification will be sent to your registered email address.
• The "Last Updated" date at the top of this page will be changed.

If you continue to use the platform after the revised policy is published, you will be considered to have accepted the new policy. If you do not agree with the changes, please submit a request to close your account.

8.2 Previous Versions

If you need a copy of a previous version of this Policy, please contact our support team. We maintain a reliable record of our data protection policies.